33bt Privacy Policy
At 33bt, your privacy is not an afterthought — it is a fundamental part of how we build and operate our platform. This Privacy Policy explains in plain, formal English exactly what personal data we collect from players in Bangladesh, how we use it, who we share it with, how long we retain it, and what rights you hold over your own information. We encourage you to read it carefully before registering or using any part of the 33bt platform.
Data Controller & Scope
This Privacy Policy is issued by 33bt (hereinafter "33bt", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://33bt.app. 33bt acts as the data controller in respect of all personal data collected from individuals who visit, register on, or otherwise interact with the 33bt platform.
This policy applies to all personal data processed in connection with the 33bt platform, including data collected via the main website, the account registration and login interface, the casino and sportsbook product areas, the customer support system, promotional communications, and any associated mobile-optimised pages. It applies to all registered players and to unregistered visitors to the extent that we collect data from such visitors through cookies and analytics tools.
This Privacy Policy should be read alongside the 33bt Terms & Conditions and the Responsible Gaming Policy, both of which are published on this website. Where any conflict arises between this Privacy Policy and another document, this Privacy Policy governs in respect of data protection matters.
| Platform | 33bt |
| Website | https://33bt.app |
| Role | Data Controller |
| Market | Bangladesh |
| Language | English |
| Effective | 1 January 2026 |
| Contact | [email protected] |
Personal Data We Collect
33bt collects personal data from you in several ways: directly when you provide it to us (for example, when registering an account or contacting support), automatically when you use our platform (for example, through cookies and server logs), and from third parties where permitted (for example, from payment processors to confirm a transaction). The categories of personal data we collect are set out below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, username, NID or passport number | Provided by you at registration or KYC verification |
| Contact Data | Email address, phone number, residential address (city, district, Bangladesh) | Provided by you at registration or account update |
| Financial Data | bKash/Nagad wallet number, bank account details, deposit and withdrawal history, account balance | Provided by you during deposit/withdrawal; received from payment processors |
| Transaction Data | Bet history, game session records, bonus claims, win/loss records, transaction timestamps | Automatically generated by platform activity |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referral URL | Automatically collected via server logs and analytics tools |
| Usage Data | Pages visited, games launched, search queries on platform, click-through data, feature usage patterns | Automatically collected via cookies and analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, survey responses | Provided by you during support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, time-out activations, problem gambling referrals | Provided by you via responsible gaming tools; recorded by platform |
We collect identity documents such as your National Identity Card (NID) or passport to comply with age verification and Know Your Customer (KYC) requirements. These documents are stored securely and used only for verification purposes.
Financial data, including your bKash or Nagad wallet number and transaction history, is collected to process deposits and withdrawals, detect fraud, and comply with anti-money laundering obligations. We do not store full card numbers on our servers.
Bet history, game session data, and usage patterns are automatically recorded as you interact with the 33bt platform. This data supports responsible gaming monitoring, fraud detection, game fairness auditing, and personalisation of your experience.
When you contact our support team via live chat, all conversation transcripts are retained for quality assurance, dispute resolution, and staff training. You are made aware that live chat sessions are recorded at the start of each interaction.
Legal Basis for Processing
Every processing activity carried out by 33bt in respect of your personal data is conducted on one of the following legal bases. Where more than one basis applies to a given processing activity, the primary basis is identified below:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing your identity, contact, financial, and transaction data to register your account, process deposits and withdrawals, settle bets, and provide the core gaming services you have requested from 33bt. |
| Legal Obligation | Processing identity and financial data to comply with age verification requirements, anti-money laundering (AML) checks, Know Your Customer (KYC) due diligence, fraud prevention obligations, and any reporting duties imposed by applicable law. |
| Legitimate Interests | Processing technical and usage data for platform security, fraud detection, responsible gaming monitoring, abuse prevention, analytics to improve the platform, and customer support quality assurance — where such interests are not overridden by your rights. |
| Consent | Sending you optional promotional communications (email newsletters, bonus offers, seasonal promotions) where you have opted in. You may withdraw consent at any time by adjusting your communication preferences in your account dashboard or by contacting support. |
Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to confirm that our interests do not override your fundamental privacy rights. You have the right to object to processing based on legitimate interests — see Section 8 for details of your rights.
How We Use Your Data
33bt uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes described here without first obtaining your consent or otherwise establishing a new legal basis.
To register and maintain your 33bt account, verify your identity and age, process login authentication, manage account preferences, handle account closure or self-exclusion requests, and communicate important account-related notices to you.
To process your deposits via bKash, Nagad, Rocket, Upay, and other accepted payment methods; to settle winning bets and process withdrawal requests; to maintain accurate financial records for each account; and to investigate and resolve any payment disputes.
To monitor transactions and betting patterns for indicators of fraud, money laundering, and match-fixing; to conduct AML screening and KYC checks; to fulfil any statutory reporting obligations; and to cooperate with law enforcement or regulatory bodies where legally required.
To monitor your gambling behaviour against indicators of problem gambling; to enforce deposit limits, time-outs, and self-exclusion settings you have activated; to reach out proactively where our monitoring suggests your play warrants a welfare check; and to maintain accurate records of all responsible gaming interventions.
To analyse aggregated and anonymised usage data to understand how players interact with the platform; to improve game selection, navigation, loading times, and payment flows; to identify and fix technical errors; and to inform decisions about new features, promotions, and sports markets.
Where you have opted in, to send you personalised promotional offers, bonus notifications, seasonal promotions (such as BPL season offers or Eid specials), and newsletters. You may opt out at any time via your account dashboard or by contacting support. We do not sell your data to third-party marketers.
Data Sharing & Third Parties
33bt does not share your personal data with third parties except in the circumstances described below. In all cases where sharing occurs, we apply contractual safeguards to require that third parties handle your data responsibly and use it only for the specific purpose for which it was shared.
- Payment Service Providers: We share the minimum necessary financial data with payment processors — including bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process deposit and withdrawal transactions on your behalf. These providers handle your data under their own privacy policies and applicable financial regulations.
- Game Technology Providers: Third-party game studios (including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming) may receive technical session data — such as player session tokens and stake amounts — to deliver game content and settle game outcomes. These providers do not receive your full identity data unless required for their own regulatory compliance.
- Identity Verification Services: During KYC checks, identity document data may be shared with specialist identity verification service providers who assist us in confirming the authenticity of documents submitted and the identity of account holders.
- Fraud Prevention & AML Screening: We may share data with fraud detection networks, AML screening databases, and financial intelligence services to identify and prevent financial crime. This sharing is carried out under legal obligation and in pursuit of legitimate interests in platform integrity.
- Legal & Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, where disclosure is necessary to protect the safety of individuals, or where such disclosure is required to defend 33bt's legal rights.
- IT Infrastructure & Cloud Service Providers: Our platform infrastructure relies on third-party hosting, database, and cloud services. Data stored on these systems is subject to contractual data processing agreements that restrict use to infrastructure provision only.
- Analytics Providers: Aggregated, anonymised usage data may be shared with analytics service providers to help us understand platform performance. Such data cannot be used to identify individual players.
33bt does not transfer your personal data to countries outside the jurisdiction in which it is processed except where necessary for the delivery of the services described above and where appropriate safeguards — such as standard contractual clauses — are in place to protect the data in transit and at rest.
Cookies & Tracking Technologies
33bt uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate the platform, maintain your login session, remember your preferences, and gather anonymised analytics data. By continuing to use the 33bt platform, you acknowledge the use of these technologies as described below.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, prevent CSRF attacks, load-balance requests across servers, and preserve essential platform functionality. These cookies cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional | Remember your language preference (English), UI layout preferences, last visited game category, and notification settings so you do not need to reconfigure them on each visit. | Up to 30 days |
| Analytics | Collect anonymised data about pages visited, time on site, click paths, and error events. Used internally to improve platform performance and user experience. No individually identifiable data is included in analytics reports. | Up to 13 months |
| Security & Fraud Detection | Fingerprint devices and sessions to detect unusual access patterns, credential stuffing, bot activity, and multi-account abuse. These cookies support our fraud prevention and responsible gaming obligations. | Up to 90 days |
You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Please be aware that disabling strictly necessary cookies will prevent you from logging into your 33bt account and accessing core platform features. Disabling functional cookies will mean your preferences are not saved between sessions.
33bt does not use third-party advertising cookies or behavioural retargeting technologies that track you across other websites outside the 33bt platform.
Data Retention
33bt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The retention periods set out below represent our standard approach; individual circumstances (for example, ongoing legal proceedings or regulatory investigations) may require retention beyond these periods.
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | 5 years after account closure | KYC compliance and AML record-keeping obligations |
| Financial & Transaction Data | 7 years after transaction date | Financial record-keeping and AML regulatory requirements |
| Bet & Game Session Data | 3 years after session date | Dispute resolution, game fairness auditing, responsible gaming monitoring |
| Support Communications | 2 years after interaction | Quality assurance, dispute resolution, staff training |
| Marketing Consent Records | Duration of consent + 2 years | Evidence of consent for regulatory compliance |
| Technical & Log Data | Up to 12 months | Security monitoring, fraud detection, platform diagnostics |
| Responsible Gaming Records | 5 years after account closure | Prevent re-registration during exclusion periods; welfare duty of care |
Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised such that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregated statistical analysis.
Your Privacy Rights
As a player on the 33bt platform, you hold a number of rights in respect of the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat inside your account dashboard, or by writing to us at the email address provided in Section 10. We will respond to all valid requests within 30 days.
Data Security
33bt takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. No transmission over the internet is completely secure, but we apply industry-standard controls to minimise risk at every layer of our platform.
All data transmitted between your browser or device and the 33bt platform is encrypted using TLS 1.2 or higher. This protects your login credentials, financial data, and personal information from interception during transit. Look for the padlock icon in your browser address bar when using 33bt.
Sensitive data — including identity documents, financial records, and authentication credentials — is encrypted at rest using AES-256 or equivalent standards. Encryption keys are managed separately from the encrypted data and are subject to strict access controls.
Access to personal data within 33bt's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific job function. All internal data access is logged and subject to regular audit review.
Automated systems continuously monitor account activity, login events, and transaction patterns for signs of unauthorised access, credential stuffing, account takeover attempts, and financial fraud. Suspicious activity triggers immediate alerts and may result in temporary account restrictions pending investigation.
33bt's platform and infrastructure undergo regular security assessments, including vulnerability scanning and penetration testing conducted by qualified security professionals. Identified vulnerabilities are addressed according to a risk-based remediation schedule.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 33bt will notify affected players without undue delay. Notifications will be sent to the email address registered on your account and will describe the nature of the breach, the data involved, and the steps we are taking to address it.
Policy Updates & Contact
33bt reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, applicable legal requirements, or platform functionality. The revised policy will be published at https://33bt.app/privacy-policy with an updated effective date shown at the top of the document. Where a change is material — meaning it significantly affects your rights or how we process your data — we will make reasonable efforts to notify registered players via email or through an in-account notification prior to the change taking effect.
Your continued use of the 33bt platform after a revised Privacy Policy has been published constitutes your acknowledgment of the updated terms. If you do not accept any revision, you should stop using the platform and contact support to request account closure and deletion of your data to the extent permitted by our retention obligations.
We periodically review this Privacy Policy against developments in data protection best practice, emerging regulatory guidance, and changes to the third-party services we integrate into the platform. We are committed to keeping this document accurate, complete, and genuinely informative rather than a formality.
The fastest way to exercise your privacy rights or raise a data protection concern is via the live chat feature inside your 33bt account dashboard. Our English-language support team is available 24/7 and can initiate a formal privacy request on your behalf during the chat session.
For formal written privacy requests — including access requests, erasure requests, and objections to processing — you may write to us at the support email address listed in the footer of this page. Please include your registered username and a clear description of your request. We aim to respond within 30 days.
This Privacy Policy should be read alongside the 33bt Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how your data is used in the context of your betting activity and welfare. All three documents are available in the Information section of the footer.
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